AI-ACCELERATEDMULTILINGUAL
Customer support for digital services, accelerated by AI.
Human team for complex cases. AI systems for speed and consistency at scale.
// SERVICES OFFERED
What we provide
End-to-end customer support designed for digital-services partners. Volume-ready, KPI-driven, and tightly integrated with the technical team for escalations.
- Email support for end users of our partners' services (multilingual)
- Integrated AI systems for classifying and answering repetitive tickets
- Phone support for the Romanian market
- Escalation to the technical team for payment issues, refunds, compliance
- Monthly reporting with support KPIs (response time, CSAT, FCR)
// METRICS WE TRACK
What we report on
Every metric below is measured per service and per market, and reported on your cadence. We publish no benchmark numbers here — you get your own.
- First response time
- Resolution rate
- Customer satisfaction (CSAT)
- Share of contacts handled by AI before reaching an agent
- Contact reasons, grouped by service and market
// SUPPORT
Need support coverage for a service launch?
We can scale up before go-live and stay on as your dedicated team.